Bank of America Short Sale Process Presentation

April 19, 2010


 On April 8, 2010, Bank of America (BOA) executives held a webinar presentation for over 10,000 Realtors to discuss BOA’s short sale process.

Tip: Refer to the Equator Agent/Homeowner Guide for step-by-step instructions 


10 Tips to Avoid Delays in Processing Time

  1. Review all documents and images for accuracy prior to uploading in Equator
  2. Ensure that property is listed in the MLS
  3. Negotiate external party fees prior to submission of HUD-1
  4. Supply HUD-1 that is valid for at least 60 days
  5. Ensure that agent and customer tasks are completed as timely as possible in Equator (i.e. accepting short sale assignment, submitting short sale offer, and uploading offer documents within 7 days)
  6. Only submit fully executed purchase offers with all appropriate addendums signed by both buyer and homeowner
  7. Work to get purchase offer representing the best possible fair market value and highest net proceeds for the lender
  8. Set appropriate expectations with buyers/sellers so they understand the complexity and resulting length of time a short sale can take
  9. Work to get a release on outside liens as early as possible
  10. The following situations will cause delays: (1) Change in buyer or agent at any time during the process; (2) Customer files bankruptcy; (3) Deal change after the approval letter is issued

Steps Already Taken to Improve the Short Sale Process

  • Increased staffing and updated training
  • Dedicated Short Sale Call Center:  1-866-880-1232
  • Hours of Operation: 8 AM – 9PM (EST), Monday -Friday
  • Extended Saturday hours – Coming Soon!
  • Equator – primary tool for initiating the short sale
  • Changed procedures to improve associate responsiveness
  • Enhanced the procedure to proactively provide loan status

Steps Underway to Enhance Programs

Home Affordable Foreclosure Alternatives (HAFA):

  • Implemented on April 5, 2010 and are following the HAFA guidelines 
  • HAFA is first in short sale waterfall of options for a homeowner
  • Remember: Some investors (Fannie Mae and Freddie Mac) are not participating; offering a cooperative or traditional short sale
  • Proactive outreach to homeowners
  • Offering a pre-approved short sale solicitation 
  • After offer is submitted, approval within 14 days
  • Promissory Note – Not required with HAFA 
  • Homeowner required to clear second liens
  • Homeowner leaves the home – no deficiency and no contribution

Cooperative Short Sales:

  • Similar in approach to HAFA but wider in scope
  • Includes homeowners who are not eligible for HAFA – non-owner occupied, jumbo loans, Fannie, Freddie
  • Currently in pilot stages with rollout expected 2nd Quarter of 2010

Steps Underway to Educate Agents

Education Materials:

  • Overview of the process so agents can lead process
  • Step-by-Step Guidelines for working through the system as an agent and homeowner
  • Tips to avoid common problems

Outreach Events to Distribute Materials

  • Large Realtor Events
  • Webinars
  • Participation with Short Sale Certification Programs

Want Agents’ Input

  • Developing mechanisms for on-going feedback on process, systems, materials
  • Will act on feedback with continuous improvements

Introduction to Equator

  • 24/7 access to the short sale system
  • Status tracking
  • Direct communication with the Short Sale Negotiator
  • Documents are uploaded directly to Equator instead of faxing
  • Streamlined approval process
  • Historical view of offers and counter offers

Coming Soon in Equator:

  • There are a few specific loan investor types (i.e., FHA/VA) that are not on the Equator system and will be added at a later date
  • Agent feedback, homeowner feedback, and internal data is being leveraged to identify system and/or enhancements for future process rollouts and educational material improvements

Agent Communication within Equator

  • Throughout the process you will receive notifications of the status of the short sale. The system automatically tracks the agent, customer, and bank tasks and will alert you after key milestones have been achieved and to let you know the next steps.
  • For specific questions/concerns you have, the negotiator assigned to the short sale is your primary contact.
  • Please ensure when sending a message in Equator you only select “Negotiator”.
  • We request that you only send messages via Equator and not directly through email. This enables our associates to effectively manage the case load and respond to agent inquires in a timely manner.
  • If you have submitted a request to the Negotiator via Equator AND there has been no response after 2 business days: You should escalate to a “Team Lead” by selecting this role in your message drop down menu.
  • In the event of an urgent issue, such as, a foreclosure sale date within 48 hours: You should immediately escalate to the “Team Lead” and “Manager”; and also call the Short Sale support team at 1-866-880-1232. 

eModifyMyLoan Offers Affordable Help

September 20, 2009


eModifyMyLoan gives you the tools you need to handle the loan modification process directly with your lender from the comfort of your home, without hiring an expensive modification company. Simply fill out the online form and then e-mail, fax, or print out and deliver your eModifyMyLoan package to your lender for consideration.

Why Pay a Loan Modification Company Thousands of Dollars When You Can Do it Yourself?

Struggling to make your mortgage payment? Then negotiate a lower payment with your lender. With eModifyMyLoan, you can create a complete loan modification package for your lender in less than an hour. YOU DON’T PAY UNLESS YOU ARE 100% SATISFIED. IF YOU’RE NOT COMPLETELY SATISFIED, THEN IT’S FREE.

Why Choose eModifyMyLoan

If you are looking for a way to lower your monthly mortgage payments or avoid foreclosure through a short sale negotiation, you have three basic options:

  1. Pay a professional
  2. Research and submit the information yourself
  3. Use eModifyMyLoan to generate the required paperwork

Which Solution is Right for You?

Some consumers turn to attorneys or loan modification companies to help them through the process. On average, you can expect a $3,000 fee to process your paperwork, which will include creating the documents and representing you with the lender. There is no guarantee of success and many lenders do not treat the paperwork submitted by these organizations with any more priority than they do the documents submitted by individual homeowners.

Some consumers have opted to attempt the process on their own and have quickly become frustrated and overwhelmed. Because many lenders are swamped with phone calls regarding loan modifications and short sales, they often do not return calls from borrowers, even though they may be on the brink of falling behind on their payments. Some banks have limited days and hours of when you can call and request loan modification companies, while others prioritize their responses to only homeowners that are seriously delinquent or verging on foreclosure. As a result, if you are struggling financially but have not yet fallen behind on payments, you may never receive a return call.

The third option is to use eModifyMyLoan. With the online solution, you are guided through a series of questions to easily create the proper loan modification package and calculate the mortgage payment that you can afford. By supplying the lender with the complete eModifyMyLoan package with all of the necessary paperwork, including your personal finance statement and hardship letter, you increase your chances of more quickly achieving your goal of easing financial pressure. Cost to purchase is $129. Plus, it is backed by a 120-day guarantee.

Choose eModifyMyLoan today for an affordable way to undertake the otherwise daunting task of improving your financial situation with a loan modification or short sale.

What’s More Damaging To Your Credit: A Short Sale Or A Foreclosure?

May 12, 2009


According to Gerri Willis, Money magazine contributing writer and host of CNN’s “Your Bottom Line,” a short sale in which you negotiate with the bank to sell your home for less than you owe on your mortgage, will have a dramatically negative affect on your credit.

That said, if you’re underwater on your mortgage and you need to move, a short sale is a better option than foreclosure. Going through foreclosure will make it very difficult for you to get a loan for at least three to five years; if you’ve done a short sale, you may be able to qualify for a new mortgage within two years.

BOTTOM LINE:  Choosing a short sale over foreclosure is difficult. Both take a bite out of your credit rating. But one is easier to recover from.

Fannie Mae Instructs Its Services Not to Cut Commissions on Short Sales

March 8, 2009

On February 24, 2009, Fannie Mae sent Announcement 09-03 to its servicers instructing them not to negotiate commissions on short sales below the amount negotiated by the listing agent (unless the commission exceeds 6%). The requirement took effect March 1, 2009. Fannie Mae recognizes that:

  • negotiating commissions for short sales is unfair because getting a short sale to closing requires intensive work over many months, often requiring working with numerous buyers, and
  • compensating real estate agents fairly benefits Fannie Mae because agents play a crucial role in short sales.

The Announcement reminds services that third party approvals (i.e., private mortgage insurers) may be required and can affect commissions. The National Association of Realtors (NAR) has asked both Fannie Mae and Freddie Mac to strengthen their policies against reducing short sales commissions, welcomes Fannie’s announcement, and has urged Freddie Mac to follow Fannie Mae’s lead.

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