Independent Reviews of Foreclosure Cases Begin

November 16, 2011

Independent third-party reviews of foreclosure cases at the 14 largest mortgage servicers and their affiliates began Tuesday, November 1st, 2011.

Consultants hired by the banks and approved by the Office of the Comptroller of the Currency (OCC) will evaluate whether eligible borrowers who were foreclosed between January 1, 2009 and December 31, 2010 suffered financially due to improper practices.

Borrowers are considered eligible if their loan meets the following initial eligibility criteria:

  • Your mortgage loan was serviced by one of the participating mortgage servicers below.
  • Your mortgage loan was active in the foreclosure process between January 1, 2009 and December 31, 2010.
  • The property was your primary residence.

If your mortgage loan does not meet the initial eligibility criteria outlined above, you can still have your mortgage concerns considered by calling or writing your servicer directly.

Eligible customers will be mailed a letter by December 31, 2011 that explains the Independent Foreclosure Review process and a Request for Review Form that identifies some examples of situations that may have led to financial injury. The borrower has until April 30, 2012 to request a review. There is no cost to the borrower, and the OCC warned against any firm that would charge a fee up front for the review.

If eligible borrowers believe that they were financially injured as a result of servicer errors, misrepresentations or other deficiencies in the foreclosure process on their primary residence, they can request a review of their foreclosure file to verify that their foreclosure process was handled properly.

Throughout this process, servicers will continue their efforts to help homeowners who have not yet gone through a foreclosure sale stay in their homes, where possible.

The reviews are a requirement under consent orders signed between regulators and the servicers. The reviews could cover more than 4.5 million cases and take more than a year to complete.

The participating servicers are:

  • America’s Servicing Company
  • Aurora Loan Services
  • Bank of America
  • EMC
  • EverBank/Everhome Mortgage Company
  • First Horizon
  • National City Mortgage
  • PNC Mortgage
  • Sovereign Bank
  • Beneficial
  • Chase
  • GMAC Mortgage
  • HFC
  • SunTrust Mortgage
  • U.S. Bank
  • Citibank
  • CitiFinancial
  • HSBC
  • IndyMac Mortgage
  • Wachovia
  • Washington Mutual
  • CitiMortgage Services Wells Fargo
  • Countrywide MetLife Bank

If your loan is part of the initial eligible population and you need a new form by mail, believe you may be eligible for a review but did not receive a mailing, have questions, or need help completing the form you have received in the mail, call 1-888-952-9105, Monday through Friday, 8 a.m.–10 p.m. EST or Saturday, 8 a.m.–5 p.m. EST.

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